We ordered from Roberta after finding the website by chance and liking the designs we saw in the pictures. She was friendly and communicative from the beginning, and kept us up to date on the progress of our sign through the entire process. After a few adjustments made to our choice (at Roberta’s helpful suggestion), the order was processed and the sign was finished earlier than expected.
We got notifications from Fed Ex on the day it was to arrive. Unfortunately, Fed Ex claimed it was delivered and it did not show up when they indicated it did. Roberta was extremely understanding and helpful during this very frustrating experience. She even promised that she would make sure we received another sign if Fed Ex could not find ours, which proved to me how much she cares about the integrity of her business. Luckily, a nice neighbor brought the sign by a day later, as it had been delivered to a house with the same address a couple of blocks away.
We are very pleased with the work, AND the customer service!
